Frequently Asked Questions
What is legal design?
Legal design solves legal work problems using tools and methods of human-centric design.
We can apply Legal Design to improve:
- contracts and legal document
- internal instructions, guidelines and compliance programs
- customer experience in using your legal services or processes
- legal functions, operations or businesses
- legal technology and tools and
- legal systems
We aim to bring clarity and empower end-users as they are at the heart of Legal Design.
WHAT ARE THE CONCRETE RESULTS FROM LEGAL DESIGN PROJECTS?
It depends on the project, but these are some of the outcomes:
- A simplified set of legal documents
- User-friendly compliance programs
- Service blueprints for your legal team or business, ready and easy to implement
- Actionable ideas for your current problems or challenges
- Customer research reports we conducted for you
Our legal design projects strengthen your capacity and Legal Design knowledge. This way, you and your team are not dependent on external help going forward.
Defining targeted results for your legal design project is an essential part of our very first project meeting.
WHAT DOES A LEGAL DESIGN PROJECT REQUIRE FROM MY TEAM AND ME?
An open mind and the perseverance to see your project through to completion. Your feet will get wet in the process – we believe co-creation is the best way to design and deliver a successful outcome.
But fear not, you do not need any prior skills. Our experienced team will take you by the hand and guide you through the process. We prepare a clear project plan, including timelines, also everyone’s roles and responsibilities.
HOW CAN I SELL THE IDEA OF LEGAL DESIGN TO MY BOSS?
I bet your boss is interested in better serving your clients!
Legal design is about knowing your clients, anticipating their needs and helping them through improved communication.
If you think you already know your clients well enough, test it by answering these questions:
- What are the top three challenges your clients are facing?
- How are they currently tackling those challenges?
Guessing or assuming is not allowed here. If you don’t have the answers, this might be the perfect place to start.
HOW MUCH DOES A LEGAL DESIGN PROJECT COST?
It depends on the project. What is the challenge you need to solve? What is the scope for the assignment? We can get back to you with a quote quickly but to give you some idea, see below.
We love to start light to get things going and to create trust. Typically clients spend 3000 € – 5000 € on the first project, and after they are familiar with the process, the projects can increase. You can start with a half-day workshop, which price range is 750 – 1000 €.
Once we get a sense of the scope of the project, we give our price estimation with min-max range. We always keep you updated on the spend during the project so that there will be no surprises for you along the way.
DO YOU PROVIDE CHANGE MANAGEMENT DURING THE PROJECT AND AFTER THE PROJECT IS DELIVERED?
Yes. We have learned that our clients need and want support in implementing projects internally. Change can be hard for employees, so we plan implementation from the beginning. We encourage employee involvement in the process since people are who bring your design project to life.
We help you with change management by creating a clear communication plan and arranging workshops and training to get your people on board.